Meetings & work
How to take notes on customer calls
A week after a customer call, you remember your impression, not their words. A short template, quotation marks and ten minutes after the call fix most of that.
5 min read
Meetings & work
Meeting minutes, customer calls and decisions you can find again.
Meetings & work
How to keep a decision log your team will actually use
A decision log is a running list of what your team decided, when, who owns it and why. Here's a short template and the habits that keep it current.
4 min read
Meetings & work
How to find what was said in a meeting or customer call
Nobody remembers a call word for word, including the people who were on it. Good notes, named consistently, are what make it findable a month later.
3 min read
Meetings & work
A simple notes system for founders
Three kinds of notes, one naming pattern and a thirty-minute weekly review. That's enough structure to find what a customer said in March, without building a second job out of your notes app.
4 min read
Meetings & work
How to write meeting minutes people will actually read
Most minutes fail because they try to record the conversation. Good minutes record what was decided and who is doing what by when, and they fit on one screen.
4 min read
Meetings & work
How to capture action items so they actually get done
Most action items die in the gap between "we should" and "I will, by Friday". A simple format, a two-minute recap and one follow-up habit close it.
4 min read
Meetings & work
How to take notes in one-on-one meetings
Keep one running note per person, a short template for each meeting, and a clear line on what doesn't belong in it. Here's how, for managers and reports.
4 min read
Meetings & work
How to write a sales call follow-up from your notes
A good follow-up email proves you listened. Here's a short structure built from your call notes: their words, the agreed next steps, and the open questions.
4 min read
Meetings & work
How to synthesize user interviews from your notes
Ten interviews in, you have pages of notes and a strong hunch. Synthesis is how you find out whether the notes agree with the hunch, and it works well only when every finding can point back to who said it.
4 min read
Ask your notes.
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